Once your order has been placed, you will be automatically re-directed to an order confirmation page providing you with your new order number. You will then receive an email confirmation of your order placement.
Custom order pieces usually takes us 3 to 5 business days to produce the handmade work before shipment. Popular selling items already in stock will ship within 1 - 2 business days of order confirmation. All orders placed over the weekend will not be processed until the coming Monday. Once your order is placed into shipping, you will receive an email confirmation of shipment of your package.
If you have not received your order confirmation email, please check your spam/junk folder. If you still cannot find your order confirmation, please contact customer support to confirm that your order has been placed. Please add Support@CharisseCollections.com to your safe sender list to ensure our emails reach you.
All order cancellations must be made within 24 hours after orders have been confirmed. Please email us Support@CharisseCollections.com A.S.A.P. with the order number or other essential info and we will assist you in cancellation of your order within the defined timeline.